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Privacy Policy

Privacy Policy

Effective Date: November 2025
Business Name: A1 Food Centre Acornhoek
Location: Stand No. 11, Main Road, Acornhoek-A, Acornhoek, 1360, Mpumalanga, South Africa
Contact Number: 082 803 5652

1. Introduction

A1 Food Centre Acornhoek values your privacy and is committed to protecting the personal information of our customers, suppliers, and website visitors.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

By visiting our store, using our website, or engaging with us on social media, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: your name, phone number, and email address.
  • Identification details: ID or driver’s licence (for Loyalty Card registration).
  • Transactional details: purchases, orders, and receipts.
  • Digital information: when you visit our website, we may collect your IP address, browser type, and usage statistics.
  • Marketing preferences: if you subscribe to our newsletters or promotions.

3. How We Use Your Information

We use your personal information to:

  • Process in-store transactions and loyalty programme registrations.
  • Provide customer service and respond to enquiries.
  • Share information about promotions, specials, and community updates (only if you have consented).
  • Improve our website and marketing based on customer preferences.
  • Comply with legal and accounting requirements.

4. Loyalty Programme

When you register for the A1 Food Centre Loyalty Programme, we require a valid South African cellphone number and either a South African ID or driver’s licence for verification purposes.
This information is securely stored and used solely to manage your loyalty rewards, track points, and communicate relevant updates.
Your data will never be sold or shared with third parties without your consent.

5. How We Protect Your Information

We use appropriate physical, electronic, and managerial safeguards to secure the information we collect.
Access to personal information is restricted to authorised staff members only, and all data is stored in secure systems compliant with POPIA regulations.

6. Sharing of Information

We do not sell or rent your personal information.
We may share limited data only when:

  • Required by law or court order.
  • Needed to process payments or deliveries through trusted service providers who are POPIA-compliant.

All third parties are required to maintain the confidentiality and security of your information.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communication at any time.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your data has been misused.

To exercise your rights, please contact us at info@a1foodcentreacornhoek.co.za or call 082 803 5652.

8. Cookies and Website Data

Our website may use cookies to improve your browsing experience.
Cookies help us understand which sections of our website are most useful and enhance your interaction with our content.
You can disable cookies in your browser settings at any time.

9. Social Media

When you interact with A1 Food Centre Acornhoek on Facebook or Instagram, we may view public information you share through those platforms.
We do not control how those platforms process data — please refer to their respective privacy policies for details.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Any updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

A1 Food Centre Acornhoek
Office No. 07, Stand No. 11, Main Road, Acornhoek-A, Acornhoek, 1360
📞 082 803 5652
📧 info@a1foodcentreacornhoek.co.za